Job Description
Join FlexHub Solutions and transform your evenings into rewarding opportunities! We're seeking dynamic Evening Customer Service Associates to deliver exceptional experiences for our clients. With fully flexible scheduling between 4 PM - 11 PM, you'll balance work and life seamlessly. Our San Jose-based team thrives on innovation and growth—perfect for students, parents, or anyone seeking supplemental income. Enjoy competitive pay, comprehensive training, and a vibrant workplace culture. Apply today and start your journey with us!
Responsibilities
- Provide exceptional customer support via phone, email, and chat channels
- Resolve inquiries and troubleshoot technical issues efficiently
- Update and maintain accurate customer records in CRM systems
- Collaborate with day-team to ensure seamless service continuity
- Meet/exceed performance metrics for response time and resolution
- Identify opportunities for process improvements
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent; college students encouraged
- 6+ months customer service or related experience
- Strong written and verbal communication skills
- Proficient in multitasking and time management
- Ability to work independently with minimal supervision
- Comfortable with evening/weekend availability
- Basic technical troubleshooting aptitude
- Positive attitude and problem-solving mindset