Job Description
Join our dynamic team immediately! Portland Connect Solutions is urgently seeking Evening Part-Time Customer Specialists for remote roles supporting clients across the Pacific Northwest. This flexible position offers competitive pay, remote work flexibility, and the opportunity to make a meaningful impact while working during evenings and weekends. Perfect for students, parents, or professionals seeking supplemental income with a reputable Portland-based company.
Why Join Us?
• Competitive hourly rate with performance bonuses
• Fully remote work environment
• Paid training and career advancement opportunities
• Flexible scheduling (evenings/weekends)
• Comprehensive benefits package including health insurance (50% paid)
Responsibilities
- Resolve customer inquiries via phone, email, and chat during evening/weekend shifts
- Maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for customer satisfaction and resolution times
- Contribute to process improvement initiatives
- Adhere to company protocols and data security standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Reliable high-speed internet connection
- Ability to work independently during flexible hours
- Detail-oriented with strong problem-solving abilities