Job Description
Immediate opening for evening part-time customer service specialists in Sacramento! Join our dynamic team delivering exceptional support during peak evening hours. Enjoy flexible scheduling, competitive compensation, and a supportive work environment. Perfect for students, parents, or professionals seeking evening work. No weekends required!
Why join us?
- Competitive hourly pay + performance bonuses
- Comprehensive training provided
- Positive team culture
- Advancement opportunities
- Free parking
Responsibilities
- Handle inbound customer inquiries via phone and chat during evening shifts (4 PM - 10 PM)
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM system with precision
- Collaborate with day team for seamless service continuity
- Meet/exceed customer satisfaction targets
- Participate in weekly evening team huddles
- Adhere to strict data security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Strong verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced environment
- Evening availability (minimum 20 hours/week)
- Problem-solving mindset with attention to detail
- Basic technical troubleshooting knowledge