Job Description
Join Apex Tech Solutions and discover a career that fits your lifestyle. We are looking for a Tech-Savvy Technical Support Specialist to join our growing team. We specialize in providing flexible schedule options, including remote work and evening shifts, making us a top choice for those seeking balance between work and life in Tampa, FL.
In this role, you will be the first line of defense for our clients, ensuring their technical needs are met efficiently. Whether you prefer to work from the comfort of your home or manage evening shifts, we offer a supportive environment that values your contributions.
Why Choose Us?
- Flexible Hours: Choose between full-time remote roles or evening shifts to accommodate your schedule.
- Modern Tools: Work with the latest technology and software to solve complex issues.
- Professional Growth: Clear pathways for career advancement within the company.
Don't miss this opportunity to advance your career in Tampa with a company that truly understands the importance of work-life balance.
Responsibilities
- Provide exceptional technical support to customers via phone, chat, and email, ensuring high first-contact resolution rates.
- Diagnose and troubleshoot hardware and software issues for remote clients with a focus on evening availability.
- Maintain accurate and detailed records of all technical interactions and resolutions in our CRM system.
- Collaborate with the engineering team to escalate complex issues and provide feedback on common user pain points.
- Conduct virtual training sessions for new users to ensure they maximize our software products.
- Stay up-to-date with the latest technology trends and product updates to provide the best possible support.
Qualifications
- High school diploma or equivalent; Associate’s degree in Information Technology or related field preferred.
- Proven experience in customer service or technical support, with a strong understanding of remote work environments.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts simply.
- Strong problem-solving skills and the ability to work independently with minimal supervision.
- Reliable high-speed internet connection and a dedicated workspace is required for remote positions.
- Flexibility to work flexible hours, including evenings and weekends, as needed.