Job Description
Welcome to Sun City Tech Solutions, where innovation meets opportunity. We are a rapidly expanding technology firm based in the heart of El Paso, Texas. We are currently looking for a Tech-Savvy Technical Support Specialist to join our diverse team. Whether you are seeking a stable full-time career or a flexible part-time schedule, we offer a dynamic environment where your skills are valued.
Why Apply With Us?
- Competitive salary with performance bonuses.
- Comprehensive health, dental, and vision insurance.
- Flexible working hours for Full-Time and Part-Time roles.
- Opportunities for professional growth and certification reimbursement.
Don't just work—thrive in a culture that prioritizes your well-being and career advancement.
Responsibilities
- Provide exceptional technical support to customers and employees via phone, email, and remote access tools.
- Troubleshoot hardware, software, and network connectivity issues efficiently.
- Document all technical issues, resolutions, and customer interactions in our ticketing system.
- Collaborate with the engineering team to identify and resolve complex system bugs.
- Conduct training sessions to educate users on new software and security best practices.
- Maintain a high level of customer satisfaction and respond to inquiries within agreed SLAs.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field.
- Minimum of 1-2 years of experience in help desk or technical support roles.
- Strong working knowledge of Windows, macOS, and Linux operating systems.
- Excellent verbal and written communication skills with the ability to explain complex concepts simply.
- Ability to work independently as well as part of a collaborative team.
- Reliable internet connection for remote support capabilities.