Job Description
We are Apex Digital Systems, a leading tech firm in the heart of San Francisco, currently expanding our support team. We are looking for a dedicated Technical Support Specialist to join our team, specifically for our high-impact Evening and Weekend Shifts.
In this role, you will be the first line of defense for our clients, ensuring seamless technical operations during critical hours. If you thrive in a dynamic environment and love solving complex problems for end-users, this is the opportunity for you.
Why Join Us?
- Competitive salary with performance bonuses.
- Comprehensive health benefits.
- Flexible schedule options (Evening/Weekend focus).
Responsibilities
- Provide exceptional technical support to clients via phone, email, and chat during evening and weekend shifts.
- Troubleshoot hardware and software issues, ensuring rapid resolution times.
- Document all customer interactions and technical resolutions in our CRM system.
- Collaborate with the engineering team to escalate complex bugs and feature requests.
- Conduct remote training sessions for new product features.
- Maintain a high level of customer satisfaction scores (CSAT).
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 1-3 years of experience in technical support or customer service.
- Strong understanding of operating systems (Windows, macOS, Linux) and network protocols.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively during non-traditional hours.
- Proficiency in ticketing tools (e.g., Zendesk, Jira) is a plus.