Job Description
Are you a tech-savvy problem solver looking for a schedule that works for you? Apex Solutions Group is seeking a dedicated Technical Support Specialist to join our dynamic team in Fort Worth, TX. We specialize in delivering top-tier IT support and are looking for individuals who thrive in a fast-paced environment during our peak evening and weekend hours.
As a Technical Support Specialist, you will be the first point of contact for our clients, ensuring that technical disruptions are resolved quickly and professionally. We pride ourselves on our culture of excellence and offer a competitive benefits package for those who join our roster.
Why Join Us?
• Flexible Evening & Weekend Schedules
• Competitive Pay ($18.00 - $24.00/hr)
• Professional Development Opportunities
• Supportive Team Environment
Responsibilities
- Provide exceptional technical support via phone, email, and live chat during evening and weekend shifts.
- Diagnose and troubleshoot hardware, software, and network connectivity issues for end-users.
- Manage and prioritize incoming support tickets within established service level agreements.
- Document technical solutions and maintain an up-to-date knowledge base for future reference.
- Collaborate with the senior engineering team to escalate complex technical problems.
- Conduct basic system maintenance and user account administration.
Qualifications
- High school diploma or equivalent required; Associate’s degree in Computer Science or IT preferred.
- Minimum of 1-2 years of experience in a technical support or help desk role.
- Strong working knowledge of Windows, macOS, and mobile operating systems.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work a rotating schedule, including evenings, weekends, and holidays.
- Proficiency with ticketing systems (e.g., Zendesk, Jira, ServiceNow) is a plus.