Job Description
Are you a problem-solver looking for a rewarding part-time opportunity in Tucson? We are an industry-leading technology firm, and we are urgently hiring Technical Support Specialists to join our elite support team. If you thrive in a fast-paced environment and have a passion for helping others overcome technical challenges, we want to hear from you.
As a Technical Support Specialist, you will be the first line of defense for our valued clients. You will handle a high volume of inquiries during our critical evening and weekend shifts, ensuring that our clients remain productive and satisfied.
Why Apply?
- Flexible Schedule: Enjoy a work-life balance with evening and weekend shifts.
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Growth Opportunities: Clear pathways for advancement within the IT sector.
- Modern Tech Stack: Work with the latest tools and technologies.
Don't miss this chance to kickstart or advance your career in a role that matters. Apply today to join our team in Tucson, AZ!
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Diagnose and resolve customer inquiries via phone, email, and remote access tools.
- Document all technical issues and resolutions in the knowledge base.
- Maintain a high level of customer satisfaction during peak evening and weekend hours.
- Collaborate with senior engineers to escalate and resolve complex tickets.
- Conduct system updates and patch management as required.
Qualifications
- High school diploma or equivalent; Associate degree preferred.
- 1+ years of experience in technical support or customer service.
- Strong knowledge of Windows, macOS, and basic networking concepts.
- Excellent verbal and written communication skills.
- Ability to work flexible shifts, including evenings and weekends.
- Proficiency in remote support tools (e.g., TeamViewer, LogMeIn).