Job Description
Are you a tech-savvy student or recent graduate looking for a flexible opportunity in Arlington? Apex Data Systems is currently seeking a dedicated Technical Support Associate to join our dynamic team. We offer a supportive environment where you can grow your skills while enjoying a healthy work-life balance with our evening shift schedule.
As a Technical Support Associate, you will be the first point of contact for our clients, ensuring they receive top-tier service and technical solutions. We value curiosity, resilience, and a proactive attitude.
Responsibilities
- Provide tier-1 technical support to customers via phone, email, and chat, resolving hardware and software issues efficiently.
- Manage a high volume of incoming support tickets, ensuring all inquiries are addressed within established SLAs.
- Document all customer interactions, resolutions, and troubleshooting steps in our CRM database.
- Collaborate with the senior engineering team to escalate complex issues and provide feedback on common user pain points.
- Maintain up-to-date knowledge of company products and industry best practices to assist clients accurately.
- Assist in the onboarding process for new clients and provide basic training on system usage.
- Participate in weekly team meetings and training sessions to continuously improve technical proficiency.
Qualifications
- High school diploma or GED required; Associate’s degree or Bachelor’s in Computer Science, IT, or related field is a plus.
- Previous experience in customer service or technical support is preferred but not mandatory for motivated students.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Familiarity with Microsoft Office Suite and basic operating systems (Windows/macOS).
- Reliable internet connection and a quiet workspace are required for remote support roles.
- Ability to work flexible evening shifts and weekends as needed.