Job Description
Join Innovate Solutions Group in Oakland, CA – where student ambition meets professional growth! We're seeking dynamic individuals to join our customer experience team. This flexible role offers weekday and weekend shifts perfect for class schedules, plus comprehensive training to launch your career. Enjoy competitive pay, advancement opportunities, and a supportive environment that values your unique perspective. Whether you're pursuing business, communications, or liberal arts, this position builds real-world skills while accommodating your academic journey.
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Resolve inquiries efficiently using CRM systems and knowledge bases
- Collaborate with cross-functional teams to improve service processes
- Maintain accurate customer records and documentation
- Participate in ongoing training sessions to enhance product knowledge
- Support seasonal projects and special events as needed
Qualifications
- Currently enrolled in an accredited college/university program
- Excellent verbal communication and active listening skills
- Ability to work flexible hours including evenings/weekends
- Proficient in Microsoft Office Suite and Google Workspace
- Previous customer service experience preferred (internships welcome)
- Strong problem-solving abilities and attention to detail
- Valid California driver's license (if field visits required)