Job Description
Join FlexiWorks Solutions, a leader in digital transformation services, and embrace a career that adapts to your lifestyle. We're seeking a dynamic Part-Time Customer Success Specialist to join our vibrant Dallas team. Enjoy the freedom of a flexible schedule while making meaningful impacts in client retention and satisfaction. This role offers competitive compensation, remote work options, and opportunities for professional growth in a supportive environment. If you're passionate about customer advocacy and value work-life balance, apply today!
Responsibilities
- Proactively manage client portfolios to ensure satisfaction and retention
- Coordinate with internal teams to resolve client issues efficiently
- Develop personalized success plans aligned with client business objectives
- Analyze usage data to identify upsell and cross-sell opportunities
- Conduct regular check-ins via phone, email, and virtual meetings
- Document client interactions and success metrics in CRM systems
- Contribute to process improvements for customer onboarding and support
Qualifications
- Minimum 1 year of customer success or account management experience
- Exceptional verbal and written communication skills
- Proficiency with CRM platforms (e.g., Salesforce, HubSpot)
- Strong problem-solving abilities with a client-first mindset
- Self-motivated with excellent time management skills
- Ability to work independently with minimal supervision
- Associate degree or equivalent professional experience required
- Experience in SaaS or technology industry preferred