Job Description
Launch your career with FirstPoint Solutions! We're seeking energetic students and motivated newcomers for our part-time Customer Service Associate positions in Atlanta. No experience required – we provide comprehensive training and flexible scheduling around your classes. Join a supportive team where your growth matters!
Perfect for students seeking work-life balance, this role offers competitive pay, skill development, and a foot in the door of a thriving Georgia company. Enjoy a modern workspace with mentorship opportunities and advancement paths.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Process orders, returns, and account inquiries with precision
- Collaborate with team members to resolve complex issues
- Document interactions accurately in CRM systems
- Participate in ongoing product and service training
- Meet performance metrics while maintaining quality standards
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (current students welcome)
- No prior experience required – training provided
- Strong communication and problem-solving skills
- Ability to work 15-25 hours weekly with flexible scheduling
- Basic computer proficiency and internet navigation
- Positive attitude and willingness to learn
- Must be 18+ years old
- Reliable transportation to our Atlanta hub