Job Description
Join Austin's most student-friendly employer! We're seeking enthusiastic Customer Service Representatives to deliver exceptional experiences while supporting your education. Our flexible evening schedules accommodate your classes, and we offer both part-time and full-time roles to fit your academic calendar. Enjoy competitive pay, free on-campus parking, and opportunities for advancementâall while building professional skills that complement your studies. No experience? No problem! We provide comprehensive training and welcome students from all backgrounds.
Why Students Love Working With Us:
- Evening shifts (4 PM - 12 PM) that never conflict with daytime classes
- Academic calendar-friendly scheduling with exam week flexibility
- Performance-based scholarships and tuition assistance programs
- Direct mentorship from industry professionals
- Resume-building experience in Fortune 500 environment
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, account, and service issues using CRM systems
- Document interactions accurately in Salesforce and maintain customer records
- Collaborate with technical teams to resolve complex escalations
- Participate in bi-weekly coaching sessions to enhance product knowledge
- Support seasonal campaigns during high-traffic periods (e.g., back-to-school)
- Maintain 95%+ quality score through adherence to service protocols
Qualifications
- Currently enrolled in any accredited college/university program
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Strong problem-solving abilities with attention to detail
- Comfortable with technology (CRM systems, Microsoft Office Suite)
- Flexibility to work evenings, weekends, and occasional holidays
- No prior experience requiredâcomprehensive training provided
- Must be authorized to work in the United States