Job Description
Are you a tech-savvy problem solver looking for a role that fits your lifestyle? Apex Digital Solutions is seeking a talented Senior Technical Support Specialist to join our growing team. We pride ourselves on offering a dynamic work environment where your skills are valued and your schedule is flexible.
In this role, you will serve as the first line of defense for our clients, ensuring seamless technical operations. Whether you prefer a standard 9-5 or are looking for evening shifts, we offer a variety of schedule options to accommodate your needs.
Why Join Us?
- Flexible Schedule Options: Choose between Full-Time or Part-Time roles with evening availability.
- Competitive Compensation: $65k - $85k annually based on experience.
- Remote and Hybrid Work Opportunities.
- Comprehensive Benefits Package.
Responsibilities
- Troubleshooting: Diagnose and resolve complex technical hardware and software issues for clients.
- Communication: Provide clear, patient, and professional technical support via phone, email, and chat.
- Documentation: Maintain accurate records of customer interactions and technical tickets in our CRM system.
- Training: Assist in the onboarding of new support team members and contribute to knowledge base articles.
- Collaboration: Work closely with the engineering team to escalate and resolve critical system outages.
Qualifications
- Experience: Minimum of 3 years of experience in technical support, customer service, or IT helpdesk roles.
- Education: Associate’s degree in Computer Science, Information Technology, or related field preferred.
- Technical Skills: Proficiency in Windows, Mac OS, and troubleshooting common network issues.
- Soft Skills: Exceptional communication skills and the ability to de-escalate tense situations.
- Availability: Must be available to work flexible hours, including evenings or weekends.