Job Description
Apex Solutions is a leading technology provider based in the heart of Miami, Florida. We are currently seeking a dedicated Senior Technical Support Specialist to join our dynamic team. This role is perfect for a problem-solver who thrives in a fast-paced environment and is available to work evening and weekend shifts.
We offer a competitive salary package, comprehensive benefits, and a collaborative culture that values innovation and employee growth. If you are looking for a stable full-time opportunity that offers flexibility and career advancement, we want to hear from you.
Key Benefits:
- Competitive salary ($52k - $62k).
- Health, dental, and vision insurance.
- Flexible PTO policy.
- Opportunity for overtime during peak hours.
Responsibilities
- Provide expert technical support to customers via phone, email, and chat, including during evening and weekend hours.
- Diagnose and troubleshoot hardware and software issues efficiently to minimize downtime.
- Document all customer interactions and technical resolutions in our CRM system.
- Collaborate with the engineering team to escalate complex bugs and suggest product improvements.
- Maintain a high level of customer satisfaction by ensuring prompt and accurate responses.
- Conduct remote sessions to guide clients through software installation and configuration.
Qualifications
- Associate degree in Computer Science, Information Technology, or a related field.
- Minimum of 1-2 years of experience in a customer support or technical helpdesk role.
- Strong verbal and written communication skills with the ability to explain complex technical concepts simply.
- Availability to work flexible schedules, including evenings and weekends.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Ability to work independently and manage time effectively in a remote or hybrid setting.