Job Description
Are you a problem-solving expert looking for a role that fits your lifestyle?
Apex Digital Solutions is currently hiring a Senior Technical Support Specialist for our San Antonio-based team. We are looking for dedicated professionals who thrive in fast-paced environments and are available for evening and weekend shifts.
Whether you prefer working from our state-of-the-art office or from the comfort of your home, this position offers the flexibility you need while delivering top-tier technical assistance to our clients across the US.
Why Join Us?
- Flexible Scheduling: Choose shifts that work best for you, including evenings and weekends.
- Hybrid Work Options: Access remote work capabilities or commute to our San Antonio HQ.
- Competitive Compensation: Earn a competitive salary with performance bonuses.
Don't miss this opportunity to advance your career in a dynamic tech environment. Apply today!
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues via phone, email, and chat.
- Manage and resolve complex technical tickets efficiently, ensuring a high Customer Satisfaction Score (CSAT).
- Document all technical issues and resolutions in our CRM system to maintain a comprehensive knowledge base.
- Collaborate with cross-functional teams to identify recurring issues and improve overall system stability.
- Mentor junior support staff and conduct training sessions during off-peak hours.
- Ensure strict adherence to company protocols and data security standards during evening operations.
Qualifications
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent professional experience).
- Minimum of 3 years of experience in technical support or a related IT role.
- Proven ability to troubleshoot Windows, macOS, and mobile operating systems.
- Strong written and verbal communication skills, with the ability to explain complex concepts to non-technical users.
- Availability to work evening shifts (4:00 PM – 12:00 AM) and/or weekends.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, Jira, ServiceNow).