Job Description
Are you a tech-savvy problem solver looking for a schedule that fits your lifestyle? Apex Innovations is seeking a dedicated Technical Support Specialist to join our dynamic team. We offer a flexible schedule, including evening and weekend shifts, allowing you to achieve the perfect work-life balance while working with cutting-edge technology.
In this role, you will be the first point of contact for our clients, providing top-tier technical assistance and troubleshooting solutions. You will thrive in a fast-paced environment where your expertise makes a real difference in our customers' daily operations.
Why Join Us?
- Flexible Evening and Weekend Shift Options
- Competitive Pay & Benefits Package
- Remote Work Opportunities Available
- Professional Development and Training
Responsibilities
- Diagnose and troubleshoot hardware, software, and network issues for remote and on-site clients.
- Provide clear, patient, and professional technical support via phone, email, and live chat.
- Document all customer interactions, issues, and resolutions in our ticketing system (Zendesk/ServiceNow).
- Educate users on best practices for system security and optimal software usage.
- Collaborate with the engineering team to escalate complex bugs and suggest product improvements.
- Maintain a high level of customer satisfaction by meeting or exceeding service level agreements (SLAs).
Qualifications
- Minimum of 2 years of experience in Technical Support or Customer Service.
- Strong understanding of Windows, macOS, and common office software suites.
- Ability to work independently during evening and weekend shifts.
- Excellent verbal and written communication skills.
- Problem-solving mindset with a customer-first approach.
- High school diploma or equivalent; Associate degree in IT is a plus.