Job Description
Are you a night owl who thrives in a high-tech environment? Apex Systems is seeking a dedicated Technical Support Specialist to join our Dallas team. We offer a unique opportunity to work on flexible, high-impact evening and weekend shifts, ensuring our clients receive top-tier support around the clock.
Why Join Us?
- Flexible Scheduling: Enjoy a work-life balance with our evening and weekend focus.
- Competitive Compensation: Earn between $55,000 and $75,000 depending on experience.
- Growth Opportunities: Advance your career with a leading workforce solutions provider.
We are looking for a problem-solver who can navigate complex technical issues with ease and communicate effectively with diverse stakeholders.
Responsibilities
- Provide expert technical troubleshooting for hardware, software, and network issues during off-hours.
- Manage and resolve incoming support tickets with a high degree of accuracy and efficiency.
- Collaborate with the day-shift team to ensure seamless operational continuity across all shifts.
- Document technical solutions and maintain accurate logs of incidents and resolutions.
- Perform remote system maintenance and security updates as required.
- Act as the primary point of contact for escalated client issues during the evening/weekend window.
Qualifications
- Minimum of 2 years of experience in IT Support, Helpdesk, or a related technical field.
- Strong working knowledge of Windows, macOS, and common enterprise applications.
- Ability to work rotating evening shifts (e.g., 4:00 PM - 12:00 AM) and weekends.
- Excellent verbal and written communication skills.
- CompTIA A+ certification or equivalent technical knowledge is preferred.