Job Description
We are seeking a proactive and detail-oriented IT Support Specialist to join our growing team in Albuquerque. If you are passionate about technology and enjoy solving complex problems, this is the perfect opportunity for you.
As a key member of our IT department, you will play a vital role in maintaining our technology infrastructure, ensuring seamless operations for our employees, and delivering exceptional technical service.
Responsibilities
- Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues.
- Manage user accounts, permissions, and security protocols within Active Directory.
- Install, configure, and troubleshoot desktops, laptops, mobile devices, and printers.
- Monitor network performance and perform routine maintenance to ensure system reliability.
- Document technical issues, resolutions, and change requests in our ticketing system.
- Collaborate with cross-functional teams to implement new technologies and upgrades.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- 2+ years of experience in IT support or a help desk environment.
- Strong knowledge of Microsoft Windows, Office 365, and Active Directory.
- Excellent verbal and written communication skills to interact with non-technical users.
- Ability to work independently, manage multiple priorities, and meet deadlines.
- Relevant certifications (e.g., CompTIA A+, Network+) are a plus.