Job Description
Join Buffalo's premier hospitality destination as a Senior Evening Receptionist and elevate your career with industry-leading compensation. We're seeking a polished professional to manage our luxury lobby operations during peak evening hours (3 PM - 11 PM). This high-impact role combines exceptional guest service with administrative excellence in an award-winning downtown setting.
Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your skills are valued. Perfect for experienced hospitality professionals seeking evening schedules without sacrificing compensation growth.
Responsibilities
- Manage high-volume guest check-ins/checkouts with personalized service
- Coordinate VIP arrivals and special event accommodations
- Oversee security protocols and access control systems
- Handle complex billing inquiries and payment processing
- Maintain digital reservation systems and occupancy reports
- Train junior staff on service standards and emergency procedures
- Collaborate with security and housekeeping teams
- Execute nightly reconciliation and reporting
Qualifications
- 3+ years luxury hospitality reception experience
- Advanced knowledge of Opera/PMS systems
- Exceptional conflict resolution and multitasking abilities
- Valid NY State Security Guard License preferred
- Fluency in English; Spanish/French a plus
- Proven ability to maintain composure during peak hours
- Advanced Microsoft Office Suite proficiency
- Professional appearance and communication skills