Job Description
Are you a dedicated professional seeking a role with flexible hours and a competitive compensation package? TechFlow Solutions is currently hiring a Senior Customer Success Specialist to join our dynamic team in Chicago, IL.
As a key member of our support team, you will play a crucial role in ensuring our clients receive top-tier service during peak hours. We are specifically looking for candidates available for evening and weekend shifts to support our 24/7 operational goals.
Why Join Us?
- Competitive hourly pay ($28 - $45/hr).
- Comprehensive health, dental, and vision insurance.
- Flexible schedule and professional growth opportunities.
- Modern work environment in the heart of downtown Chicago.
We are looking for individuals who are passionate about problem-solving and customer satisfaction. If you are ready to advance your career in a fast-paced setting, we want to hear from you.
Responsibilities
- Manage and resolve a high volume of inbound customer inquiries via phone, email, and live chat.
- Troubleshoot complex technical issues and provide clear, step-by-step solutions to users.
- Document all customer interactions and account updates accurately in our CRM systems.
- Collaborate with the product and engineering teams to escalate recurring issues and suggest improvements.
- Maintain high customer satisfaction scores (CSAT) and Net Promoter Scores (NPS).
- Conduct outbound follow-ups to ensure client retention and satisfaction.
Qualifications
- Minimum of 2 years of experience in customer support or account management.
- Proven ability to work effectively in evening and weekend shifts.
- Excellent verbal and written communication skills with a professional tone.
- Strong problem-solving abilities and attention to detail.
- Familiarity with CRM software (e.g., Salesforce, Zendesk, HubSpot).
- High school diploma or equivalent; Bachelor’s degree preferred.