Job Description
Join Urban Retail Group as a Remote-Friendly Retail Associate and transform how customers shop! We're seeking tech-savvy individuals who thrive in dynamic environments to deliver exceptional service both in-store and virtually. Enjoy flexible scheduling while supporting our innovative omnichannel strategy.
As a key member of our team, you'll create memorable shopping experiences through personalized assistance, seamless digital support, and brand ambassadorship. This hybrid role combines in-person customer engagement with remote order fulfillment and virtual styling consultations.
Responsibilities
- Deliver exceptional in-person and virtual customer service via video chat and digital platforms
- Process orders, returns, and exchanges with precision while maintaining inventory accuracy
- Execute merchandising plans to optimize product displays and drive sales
- Conduct virtual styling sessions and personalized shopping consultations
- Utilize CRM systems to track customer preferences and purchase history
- Collaborate with store teams to ensure seamless omnichannel operations
- Participate in product training to maintain expert knowledge across categories
Qualifications
- Previous retail or customer service experience preferred
- Proficiency with digital tools (video conferencing, CRM software, POS systems)
- Exceptional communication skills with ability to adapt to in-person/virtual settings
- Strong problem-solving abilities and attention to detail
- Flexible availability including evenings and weekends
- High-speed internet connection for remote work components
- Valid driver's license and reliable transportation for in-store shifts