Job Description
Are you a detail-oriented professional seeking a career that offers the perfect work-life balance? Apex Remote Solutions is currently hiring Technical Support Specialists for positions in Baltimore, MD, and remote locations across the USA.
We believe in a flexible schedule that adapts to your life. Whether you are looking for a full-time career path or a part-time role to supplement your income, we offer competitive compensation and a modern, supportive work environment.
Join a team that values innovation, integrity, and the ability to work from anywhere. If you have a knack for solving problems and enjoy helping others, we want to hear from you.
Responsibilities
- Provide top-tier technical support via phone, email, and chat to resolve hardware and software issues.
- Troubleshoot connectivity problems and guide users through complex technical solutions step-by-step.
- Manage customer tickets efficiently in our CRM system to ensure timely resolution and high satisfaction scores.
- Document solutions and contribute to our internal knowledge base to help the team grow.
- Collaborate with cross-functional teams to improve product features and user experience.
- Maintain a professional, positive demeanor while managing high-volume support queues.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field preferred.
- Previous experience in customer service or technical support (1-2 years preferred).
- Strong problem-solving skills and the ability to explain complex concepts simply to non-technical users.
- Reliable internet connection and a dedicated home office setup.
- Proficiency with remote collaboration tools (Zoom, Slack, Teams, etc.).
- Flexibility to work various shifts, including evenings and weekends.