Job Description
Join Memphis Retail Solutions as a Remote Retail Associate and transform how we serve customers from the comfort of your home! This innovative role blends in-store expertise with digital-first customer engagement, offering the flexibility of remote work while maintaining the human touch Memphis shoppers love. You'll be the face of our brand through virtual consultations, online order management, and seamless in-store pickups. If you're passionate about retail and thrive in dynamic environments, this is your perfect opportunity to grow with a forward-thinking company.
Responsibilities
- Delocate exceptional virtual customer service via phone, chat, and video consultations
- Manage online order processing, inventory checks, and curbside pickups
- Assist in-store customers during scheduled shift rotations (2-3 days/week)
- Process returns/exchanges and resolve customer inquiries remotely
- Collaborate with store teams to maintain accurate product information
- Participate in virtual training sessions to enhance product knowledge
- Monitor customer feedback and implement service improvements
Qualifications
- 1+ years retail or customer service experience
- Proficient with CRM systems (e.g., Salesforce, Zendesk)
- Strong communication skills with ability to build rapport virtually
- Reliable high-speed internet and quiet home workspace
- Flexible availability including weekends/holidays
- Basic knowledge of retail POS systems
- Ability to lift 25 lbs for occasional in-store duties
- Tennessee resident with valid driver's license