Job Description
Join Detroit's premier library system as a Remote Library Assistant and transform how our community accesses knowledge! We're seeking tech-savvy individuals to support our digital-first initiatives while maintaining the heart of traditional library services. This hybrid role combines remote flexibility with occasional on-site collaboration at our historic downtown branch. Enjoy competitive compensation, comprehensive benefits, and the opportunity to shape Detroit's information future.
Our ideal candidate thrives in virtual environments while embodying our core values of accessibility, innovation, and community engagement. You'll be instrumental in bridging the digital divide and empowering Detroit residents through seamless library services.
Responsibilities
- Manage digital resource platforms including e-book lending systems, virtual reference tools, and online learning portals
- Provide remote customer support via chat, email, and video consultations for library patrons
- Curate and maintain digital collections with metadata management and content organization
- Develop virtual programming including webinars, digital literacy workshops, and online book clubs
- Collaborate with on-site staff to ensure seamless service continuity between remote and physical branches
- Assist with digital preservation projects and archival digitization initiatives
- Track usage analytics to optimize remote service delivery and identify community needs
Qualifications
- Associate's degree in Library Science, Information Management, or related field (or equivalent experience)
- Minimum 2 years experience with digital library systems (LibGuides, OverDrive, ILS platforms)
- Proficiency in virtual collaboration tools (Zoom, Microsoft Teams) and CRM systems
- Strong written communication skills with ability to create clear instructional materials
- Experience developing virtual programming or digital educational content
- Knowledge of copyright regulations and digital resource licensing
- Ability to work independently while maintaining collaborative relationships
- Valid Michigan driver's license for occasional branch visits (mileage reimbursed)