Job Description
Are you a driven student or recent graduate looking for a career in Information Technology? Apex Digital Group is expanding our team and seeking talented individuals for our Full-Time Tech Support Specialist role in Houston, TX or Remote.
We value flexibility and academic growth. Whether you are looking for a job that fits around your class schedule or a full-time launchpad for your career, we have opportunities waiting for you. Join a culture that encourages professional development and remote work freedom.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues for remote clients.
- Manage and prioritize incoming support tickets in our CRM system.
- Collaborate with the engineering team to document recurring issues.
- Conduct training sessions for new software tools and procedures.
Qualifications
- Students Welcome: Currently enrolled in a degree program or recently graduated.
- Strong verbal and written communication skills.
- Basic understanding of operating systems (Windows, macOS) and networking.
- Reliable high-speed internet connection for remote work.
- Ability to work flexible hours, including evenings and weekends.