Job Description
Join Louisville Retail Group as a Remote-Friendly Retail Associate and transform how we serve our customers! We're pioneering a hybrid model where you'll split time between our vibrant downtown Louisville store and supporting digital operations from home. This role combines in-store customer engagement with virtual assistance, offering unparalleled flexibility while maintaining the personal touch our community loves. As a key member of our team, you'll drive sales success through exceptional service and innovative remote support solutions.
Responsibilities
- Deliver outstanding in-store customer experiences while assisting remotely via chat/video
- Manage inventory systems and online order fulfillment with real-time updates
- Train on our proprietary digital retail tools for seamless omnichannel support
- Process transactions and resolve customer inquiries through multiple channels
- Collaborate with store teams to maintain visual merchandising standards
- Contribute to virtual product demonstrations and live shopping events
- Analyze customer data to personalize remote shopping experiences
Qualifications
- Previous retail or customer service experience preferred
- Proficiency with digital tools and video conferencing platforms
- Strong communication skills with ability to adapt in-person to virtual settings
- High-speed internet access for remote work components
- Flexible availability including weekends and holidays
- Ability to lift 25 lbs and stand for extended periods
- Valid driver's license for occasional store supply runs
- Comfortable working in a hybrid environment with minimal supervision