Job Description
Join FlexConnect Solutions as a Remote Evening/Weekend Customer Specialist and enjoy the perfect work-life balance! We're seeking motivated individuals to join our dynamic team with flexible evening and weekend shifts. Weekly pay, remote work options, and comprehensive training provided. This role is ideal for students, parents, or anyone seeking supplemental income without compromising daytime commitments.
As a key member of our customer experience team, you'll resolve inquiries, build client relationships, and contribute to our award-winning service standards. Our Atlanta-based operations offer competitive compensation and a supportive virtual environment where your success is celebrated.
Responsibilities
- Handle customer inquiries via phone, email, and chat during evening/weekend hours
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining confidentiality
- Meet performance metrics including response time and resolution rates
- Collaborate with cross-functional teams to escalate complex cases
- Participate in weekly virtual team meetings and training sessions
- Identify opportunities for process improvements and client satisfaction
Qualifications
- High school diploma or equivalent required; college students encouraged to apply
- 1+ years customer service experience preferred; remote work experience a plus
- Exceptional verbal/written communication skills with professional demeanor
- Reliable high-speed internet and quiet home office setup
- Availability for 20-30 hours/week across evenings (4-11 PM) and weekends
- Proficiency with CRM platforms (Salesforce, Zendesk) and Microsoft Office
- Strong problem-solving abilities and attention to detail
- Must pass background check and drug screening