Job Description
Join our dynamic remote team as a Customer Specialist with flexible evening and weekend shifts in Albuquerque! We're seeking tech-savvy individuals to deliver exceptional support from home while enjoying work-life balance. No commute, flexible hours, and competitive compensation await. Ideal for students, parents, or night owls seeking meaningful remote opportunities in the Duke City.
Responsibilities
- Provide 24/7 technical support via chat, email, and phone during assigned evening/weekend shifts
- Troubleshoot hardware/software issues for enterprise clients using remote diagnostic tools
- Document cases accurately in CRM systems and escalate complex issues to Tier 2 teams
- Maintain high customer satisfaction scores (CSAT) through empathetic problem-solving
- Collaborate with cross-functional teams during peak hours to resolve urgent incidents
- Complete weekly training modules on new technologies and processes
- Monitor support queues and maintain SLA compliance during shifts
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with Windows/macOS, networking basics, and remote desktop tools
- Exceptional written/verbal communication skills in English
- Ability to troubleshoot independently while working remotely
- Reliable high-speed internet connection and quiet home office setup
- Flexible availability for evenings (5 PM - 1 AM) and weekends (Saturday/Sunday)
- Must pass background check and drug screening