Job Description
Join our dynamic team as a Remote Evening Receptionist and be the first point of contact for our Portland-based clients! This flexible evening role (4 PM - midnight PST) combines professional client interaction with the comfort of remote work. You'll manage virtual communications, coordinate scheduling, and ensure seamless operations while supporting our vibrant Pacific Northwest business community.
We offer competitive compensation, full benefits for part-time employees, and a supportive hybrid environment. If you're a polished communicator with evening availability and a passion for exceptional service, apply today to become part of Portland's premier remote support team!
Responsibilities
- Manage multi-channel communications (phone, email, chat) during evening hours (4 PM - midnight PST)
- Schedule client appointments and coordinate virtual meetings across time zones
- Maintain accurate client records in CRM systems with strict confidentiality
- Coordinate with on-site teams for urgent in-person needs in Portland
- Process incoming requests and escalate complex issues to appropriate departments
- Monitor virtual reception systems and troubleshoot technical issues
- Prepare daily activity reports and communication summaries
Qualifications
- Minimum 1 year receptionist or customer service experience
- Exceptional verbal/written communication skills with professional demeanor
- Proficiency in virtual communication tools (Zoom, Slack, Microsoft Teams)
- Ability to work independently during evening hours with minimal supervision
- Strong organizational skills with attention to detail
- Experience with CRM software (Salesforce preferred)
- Reliable high-speed internet and quiet home office setup
- Must reside in Portland, OR for occasional in-person meetings