Job Description
Join our dynamic team as a Remote Evening Receptionist and become the digital voice of our Anaheim operations! We're seeking a polished professional to deliver exceptional virtual support during evening hours (4 PM - 12 PM PST). This fully remote role offers flexibility while maintaining high standards of client interaction and administrative excellence. Enjoy competitive pay, comprehensive benefits, and the opportunity to work from anywhere in California while supporting our thriving hospitality clients.
Why You'll Love This Role:
- 100% remote work environment
- Competitive hourly compensation ($20-$25)
- Health/dental/vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development stipend
Responsibilities
- Manage virtual reception duties including call routing, email triage, and live chat support during evening hours
- Schedule appointments and coordinate client communications using CRM software
- Process check-ins/check-outs for hotel clients via digital platforms
- Maintain accurate client records and documentation in secure systems
- Coordinate with on-site staff for urgent operational needs
- Handle billing inquiries and payment processing support
- Assist with virtual event coordination and guest services
Qualifications
- Minimum 2 years in receptionist or customer service role
- Proficiency with Microsoft Office Suite and virtual communication tools
- Exceptional written and verbal communication skills
- Ability to work independently during evening hours (4 PM - 12 PM PST)
- Experience with CRM systems (Salesforce preferred)
- High-speed internet connection and quiet home office setup
- Flexibility to cover occasional weekend shifts
- California residency required