Job Description
Join FlexiConnect Solutions and transform your evenings into rewarding opportunities! We're seeking passionate Evening Customer Service Specialists to join our remote team immediately. Enjoy the perfect work-life balance with flexible evening schedules while delivering exceptional support to our valued clients. This is your chance to launch a fulfilling career with a company that prioritizes your growth and well-being.
As a key member of our customer experience team, you'll handle inquiries via chat and email, resolve issues with empathy and efficiency, and contribute to our 98% customer satisfaction rate. Our comprehensive training ensures you'll thrive from day one, and our performance-based rewards recognize your outstanding contributions.
Responsibilities
- Respond to customer inquiries via chat and email within 15-minute SLA
- Resolve technical and billing issues using CRM tools and knowledge base
- Document interactions accurately in Salesforce and escalate complex cases
- Collaborate with daytime teams for seamless customer handoffs
- Meet/exceed monthly quality assurance metrics (90%+ resolution rate)
- Participate in bi-weekly training sessions for product updates
- Maintain 99% attendance for consistent evening coverage
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong typing skills (50+ WPM) with error-free communication
- Proficient in CRM platforms (Salesforce experience a plus)
- Reliable high-speed internet connection and quiet home office
- Excellent problem-solving and conflict resolution abilities
- Available 20-25 hours weekly between 4 PM - 11 PM EST
- Positive attitude with exceptional patience and empathy