Job Description
Join our award-winning team as a Remote Customer Support Specialist with immediate hire opportunities in New York! We're seeking empathetic communicators to deliver exceptional service while enjoying 100% remote work and flexible scheduling. Perfect for students, parents, or professionals seeking work-life balance. No commute required – just a reliable internet connection and a passion for helping customers succeed.
ApexConnect Solutions is a rapidly growing tech company specializing in SaaS platforms. We offer competitive pay, comprehensive training, and opportunities for advancement. Hiring now for multiple shifts including evenings and weekends.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Utilize CRM systems to document cases and track resolutions
- Collaborate with technical teams to escalate complex issues
- Identify upsell opportunities based on customer needs
- Maintain detailed knowledge of product updates and policies
- Meet daily performance metrics including response times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional written and verbal communication skills
- Proficiency with Zendesk, Salesforce, or similar CRM
- Strong problem-solving abilities and patience
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Available for 20-30 hours/week with flexible scheduling