Job Description
Join our dynamic team as a Remote Customer Support Specialist and kickstart your career in the growing healthcare tech industry! We're seeking motivated individuals in Louisville, KY with no prior experience to provide exceptional virtual assistance to patients. Enjoy the freedom of working from home with a schedule that adapts to your lifestyle. Our comprehensive training program ensures you'll develop valuable skills while making a real impact on patient experiences.
This flexible part-time opportunity offers competitive pay and the chance to join a company that values work-life balance. If you're a compassionate communicator ready to learn and grow, apply today!
Responsibilities
- Provide virtual customer support via phone, email, and chat for healthcare clients
- Accurately document patient interactions in our CRM system
- Troubleshoot basic technical issues and escalate complex problems
- Maintain detailed records of client interactions and resolutions
- Collaborate with team members to ensure seamless service delivery
- Adhere to HIPAA compliance standards in all communications
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (no college degree required)
- No prior experience necessary - we provide full training
- Strong communication skills and empathy for patient needs
- Reliable computer with high-speed internet connection
- Ability to type 30+ words per minute accurately
- Basic proficiency with Microsoft Office and web applications
- Self-motivated with excellent time management skills
- Must reside in Louisville, KY area for local support coordination