Job Description
Are you looking for a flexible, remote opportunity that fits around your studies or evening schedule? Apex Support Solutions is currently hiring Customer Support Specialists to join our growing team serving the Baltimore, MD area. If you thrive in a dynamic environment and enjoy helping others, this is the role for you. We offer competitive pay, full remote flexibility, and a supportive culture for students and professionals alike.
Responsibilities
- Provide exceptional customer service via email, chat, and phone during evening and weekend shifts.
- Resolve customer inquiries and issues efficiently and professionally.
- Assist clients with technical troubleshooting and product guidance.
- Document interactions accurately in our CRM system.
- Collaborate with the support team to improve service standards.
Qualifications
- High school diploma or equivalent (Students welcome!).
- Reliable internet connection and a quiet workspace.
- Excellent verbal and written communication skills.
- Ability to work evening and weekend shifts.
- Basic computer proficiency and typing skills.