Job Description
Join Cleveland Tech Solutions as a Remote Customer Success Specialist and transform how we support our growing client base. We're hiring dynamic professionals who thrive in flexible, remote environments to drive customer satisfaction and retention. Enjoy competitive compensation, comprehensive benefits, and the freedom to excel from anywhere in Ohio.
Why Join Us?
• 100% remote work with flexible scheduling
• Collaborative culture focused on growth
• Industry-leading training and development
• Health benefits and retirement plans
• Opportunity for advancement
Responsibilities
- Manage client accounts through CRM platforms to ensure satisfaction
- Proactively identify and resolve customer issues before escalation
- Conduct regular check-ins to gather feedback and improve services
- Collaborate with sales and product teams to implement client feedback
- Develop customized success plans for enterprise clients
- Track performance metrics and report on key indicators
- Train clients on new features and best practices
Qualifications
- 3+ years in customer success or account management
- Proficiency with CRM software (Salesforce, HubSpot)
- Exceptional written and verbal communication skills
- Experience working in remote or hybrid environments
- Strong problem-solving and conflict resolution abilities
- Bachelor's degree in Business or related field preferred
- Technical aptitude to quickly learn new platforms
- Ability to work independently with minimal supervision