Job Description
Are you a motivated individual based in North Carolina looking for a career that offers flexibility and growth? Horizon Support Services is currently hiring remote Customer Success Associates. We value diverse backgrounds and welcome students and professionals looking for evening shifts or full-time roles.
Why Apply?
- Flexible Scheduling: Choose between full-time or part-time hours, including evening shifts.
- No Experience Required: Comprehensive training provided.
- Remote Work: Work from the comfort of your home in NC.
Join a team that prioritizes your professional development while balancing your lifestyle.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat.
- Resolve customer issues efficiently and maintain high satisfaction scores.
- Process orders and maintain accurate customer records in the CRM system.
- Collaborate with internal teams to improve service delivery.
- Identify opportunities to upsell products and services.
Qualifications
- Must reside in North Carolina.
- High school diploma or GED equivalent.
- Basic computer skills and reliable high-speed internet.
- Excellent verbal and written communication skills.
- Ability to work evenings and weekends as needed.