Job Description
We are seeking a highly motivated Technical Support Specialist to join our growing team in Austin, Texas. This Part-Time position is perfect for tech enthusiasts looking for a Weekend Shift schedule that offers excellent work-life balance. You will play a crucial role in maintaining our IT infrastructure and ensuring our employees have seamless access to technology during non-standard hours.
Why Join Us?
We offer a dynamic work environment, competitive pay, and the flexibility you need to pursue other interests during the week. If you are ready to leverage your technical skills in a supportive setting, we want to hear from you.
Responsibilities
- Provide Tier 1 technical support to end-users via phone, email, and in-person during evening and weekend shifts.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Assist with the installation, configuration, and maintenance of workstations and peripherals.
- Maintain accurate and up-to-date records of all help desk tickets and resolutions.
- Collaborate with the Senior IT team to implement security patches and system updates.
- Conduct regular hardware audits and inventory management during shift hours.
Qualifications
- Associate degree in Information Technology, Computer Science, or a related field preferred.
- Minimum of 1 year of experience in technical support or a help desk role.
- Proficiency in Microsoft Office Suite and Windows 10/11 operating systems.
- Strong knowledge of troubleshooting common hardware and software problems.
- Must be available to work evenings and weekends as required by the business schedule.
- Excellent communication skills with the ability to explain complex concepts to non-technical users.