Job Description
Are you looking for a flexible role that fits perfectly into your weekend schedule? Nexus Digital Systems is seeking a highly motivated Part-Time Weekend Technical Support Specialist to join our growing team in Austin, Texas. We pride ourselves on delivering top-tier IT solutions to our enterprise clients, and we need a reliable weekend warrior to ensure our systems run smoothly.
In this role, you will serve as the primary point of contact for technical troubleshooting, system maintenance, and client inquiries during our peak weekend operations. This is an excellent opportunity for tech enthusiasts to gain experience while enjoying a balanced work-life dynamic.
Responsibilities
- Provide expert technical troubleshooting and support for hardware and software issues via phone and ticketing systems.
- Monitor system performance and address potential downtime issues proactively on weekends.
- Assist clients with account setup, security configurations, and software installation.
- Document all technical interactions and resolutions in our CRM database.
- Collaborate with the full-time support team to ensure seamless handover of ongoing issues.
- Maintain a professional and helpful demeanor, ensuring high customer satisfaction scores.
- Stay updated on the latest technology trends and internal software updates.
Qualifications
- High school diploma or equivalent; Associate degree in IT or Computer Science preferred.
- Minimum 1 year of experience in technical support, help desk, or customer service.
- Must be available to work weekends (Saturday and Sunday) and holidays as required.
- Strong knowledge of Windows and Mac operating systems.
- Excellent problem-solving skills with the ability to explain complex concepts clearly.
- Ability to work independently with minimal supervision.
- Experience with remote desktop tools and ticketing software is a plus.