Job Description
We are currently seeking a dedicated and detail-oriented Part-Time Weekend Support Specialist to join our rapidly growing team in Houston, Texas. This role is perfect for professionals looking for a flexible schedule that fits around their personal commitments, while still offering the opportunity to work in a dynamic and innovative environment.
In this position, you will play a crucial role in ensuring our weekend operations run smoothly. You will be the first point of contact for our valued clients, providing top-tier technical support and assistance. We value work-life balance and offer a supportive culture where your contributions are recognized.
Why Join Us?
- Flexible weekend shifts (Saturday & Sunday).
- Competitive hourly pay.
- Opportunity for professional growth.
- Modern office environment in downtown Houston.
Responsibilities
- Manage and respond to customer inquiries via phone, email, and live chat during weekend shifts.
- Provide accurate technical troubleshooting and solutions for product-related issues.
- Document all customer interactions and issues in our CRM system efficiently.
- Collaborate with the Monday-Friday team to ensure seamless handover of escalated cases.
- Maintain a high level of customer satisfaction by adhering to service level agreements (SLAs).
- Assist in training new part-time staff on weekend protocols.
Qualifications
- High school diploma or equivalent required; Associate’s degree in a related field is a plus.
- Previous experience in customer service or technical support is preferred.
- Must be available to work weekends (Saturday and Sunday).
- Strong problem-solving skills and attention to detail.
- Proficient in Microsoft Office Suite and basic computer operations.
- Excellent verbal and written communication skills.