Job Description
Join our dynamic team as a Part-Time Remote Support Specialist in Portland! We're urgently seeking motivated individuals with weekend availability to deliver exceptional customer experiences from the comfort of your home. Enjoy a flexible schedule while making a real impact in a fast-paced tech environment. This is your chance to grow professionally while maintaining work-life balance.
As a key member of our support team, you'll troubleshoot technical issues, resolve customer inquiries, and ensure seamless service delivery. We provide comprehensive training and a collaborative virtual workspace. If you're tech-savvy, customer-focused, and ready to start immediately, apply today!
Responsibilities
- Provide responsive technical support via phone, chat, and email
- Troubleshoot software/hardware issues for remote clients
- Document cases accurately in CRM systems
- Collaborate with senior technicians for complex escalations
- Maintain customer satisfaction through proactive communication
- Adhere to security protocols for sensitive data handling
- Participate in weekend shift rotations (Sat/Sun)
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service or technical support experience
- Proficient in Microsoft Office and remote desktop tools
- Strong problem-solving and communication skills
- Reliable high-speed internet and quiet workspace
- Ability to work independently with minimal supervision
- Weekend availability (flexible weekday hours possible)
- Basic networking knowledge (TCP/IP, DNS)