Job Description
Join our award-winning hospitality team as a Part-Time Weekend Customer Service Specialist! Coastal Living Resorts is seeking energetic professionals to deliver exceptional guest experiences during peak weekend hours at our premier Virginia Beach location. This role offers flexible scheduling, competitive pay, and opportunities for advancement in the tourism industry.
As a key member of our front-desk team, you'll be the first point of contact for resort guests, ensuring seamless check-ins, resolving inquiries, and maintaining resort standards. Perfect for students, parents, or individuals seeking weekend work with a dynamic team.
Responsibilities
- Manage guest check-in/check-out processes efficiently using resort software
- Respond to guest inquiries via phone, email, and in-person with exceptional service
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest concerns promptly and escalate issues to management when needed
- Maintain cleanliness and organization of lobby/reception areas
- Assist with event setup and guest activities as required
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service experience in hospitality or retail
- Strong communication and conflict resolution skills
- Proficiency with reservation systems and Microsoft Office Suite
- Ability to work weekends and holidays reliably
- Basic cash handling and point-of-sale system knowledge
- Positive attitude with problem-solving mindset
- Must be 18+ years old and authorized to work in the US