Job Description
Join FlexiCare Solutions and enjoy a flexible weekend schedule while making a difference in our vibrant Austin community! We're seeking passionate Part-Time Customer Service Specialists to deliver exceptional support during weekend shifts. Perfect for students, parents, or anyone seeking work-life balance, this role offers competitive compensation and a supportive environment. No weekends? We also offer limited weekday slots. Apply today and transform your free time into rewarding income!
Responsibilities
- Handle customer inquiries via phone, email, and live chat with empathy and professionalism
- Resolve billing and service issues using internal knowledge base tools
- Document interactions accurately in CRM system while maintaining confidentiality
- Collaborate with weekday team members for seamless handovers
- Participate in weekend training sessions to enhance product knowledge
- Identify upsell opportunities and recommend relevant services
- Maintain clean and organized workspace during shifts
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 1+ years customer service or hospitality experience preferred
- Exceptional verbal/written communication skills in English
- Proficiency with basic computer systems and CRM software
- Ability to work independently with minimal supervision
- Reliable transportation to downtown Austin location
- Flexible availability for Saturday/Sunday shifts (6am-10pm)
- Positive attitude and problem-solving mindset