Job Description
Launch your career with GlobalTech Solutions! We're seeking motivated Entry-Level Customer Service Associates in Houston, TX. Perfect for students seeking flexible hours, this role offers hands-on experience in client relations and technical support. Enjoy competitive pay, comprehensive training, and a supportive team environment. Hiring immediately!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues using knowledge base resources
- Document interactions in CRM system with precision
- Collaborate with team to improve service processes
- Assist with onboarding new customers
- Participate in weekly training sessions
- Meet performance metrics for response times
Qualifications
- Currently enrolled in college/university or recent graduate
- Strong verbal and written communication skills
- Basic computer proficiency (MS Office, web apps)
- Ability to work 20-25 hours/week
- Problem-solving mindset with attention to detail
- Customer-focused attitude
- Available for weekend shifts