Job Description
We are Apex Tech Solutions, a premier technology firm in Charlotte, North Carolina, currently expanding our operations. We are urgent hiring for driven, intelligent students to join our elite support team. This is a fantastic opportunity to launch your career in IT while enjoying the flexibility required for academic success.
In this role, you will serve as the face of our technical support, assisting clients with complex software queries and hardware troubleshooting. We are looking for individuals who are eager to learn, possess a natural curiosity for technology, and want to work in a high-energy, professional environment.
Key Benefits:
- Flexible Scheduling: Designed specifically for students to balance work and study.
- Competitive Compensation: Earn a competitive hourly wage with performance bonuses.
- Mentorship: Direct guidance from senior engineers to fast-track your career.
Responsibilities
- Provide tier-1 technical support and troubleshooting for hardware and software issues via phone and email.
- Diagnose and resolve user connectivity and system performance problems efficiently.
- Document all technical interactions, resolutions, and customer feedback in our CRM system.
- Assist in the installation and configuration of new applications for enterprise clients.
- Collaborate with the development team to identify recurring technical bugs.
- Maintain a high level of customer satisfaction through clear and empathetic communication.
Qualifications
- Currently enrolled in High School, Associate’s, or Bachelor’s degree program (Students Welcome).
- Familiarity with Microsoft Office Suite and basic operating systems (Windows/macOS).
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Reliable internet connection and a dedicated workspace.
- Ability to pass a background check and adhere to strict data privacy policies.