Job Description
Are you a tech-savvy problem solver looking for a flexible schedule without sacrificing your weekends? Charlotte Innovations Inc. is seeking a dedicated Part-Time Technical Support Specialist to join our growing team in Charlotte, NC.
We offer competitive pay, a dynamic work environment, and the opportunity to work weekends on your own terms. If you excel at troubleshooting and enjoy helping others, we want to hear from you.
Responsibilities
- Provide top-tier technical support and troubleshooting for hardware and software issues.
- Manage customer inquiries via phone, email, and chat with a focus on customer satisfaction.
- Document technical issues and resolutions accurately in our CRM system.
- Collaborate with the full-time IT team to improve support processes and documentation.
- Maintain a professional and clean workspace.
- Assist in the setup and configuration of new user devices.
- Resolve escalated tickets within the agreed-upon SLA timeframes.
Qualifications
- High school diploma or equivalent (Associate's degree preferred).
- Previous experience in IT support or customer service is a plus.
- Strong knowledge of Windows, macOS, and troubleshooting protocols.
- Excellent communication and interpersonal skills.
- Must be available to work Weekends (Saturday & Sunday).
- Ability to work independently and manage time effectively.
- Proficiency with Microsoft Office Suite.