Job Description
Urgent Hiring: Part-Time Technical Support Specialist
Apex Digital Solutions is currently seeking a motivated Part-Time Technical Support Specialist to join our dynamic team in New York City. We are looking for individuals who are passionate about technology and eager to provide exceptional service to our clients.
This role is perfect for students, recent graduates, or those seeking flexible work-life balance. You will gain valuable experience in a fast-paced corporate environment while earning a competitive hourly wage.
Why Join Us?
- Flexible scheduling to accommodate your studies.
- Competitive hourly pay.
- Opportunity for growth and skill development.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist clients with account setup, password resets, and network configuration.
- Document all support tickets and resolutions in our CRM system.
- Collaborate with the IT team to resolve complex technical problems.
- Maintain a professional and helpful demeanor with all internal and external stakeholders.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred but not required).
- Basic understanding of computer operating systems (Windows, macOS).
- Strong problem-solving and analytical skills.
- Excellent verbal and written communication abilities.
- Reliable internet connection and a quiet workspace for remote support.