Job Description
We are seeking a Part-Time Technical Support Specialist to join our high-growth team in Seattle. This is an urgent hiring opportunity for driven individuals looking to earn extra cash while building a career in the tech industry.
At Apex Digital Solutions, we believe in rewarding our team members with a competitive pay structure and a flexible work environment. If you have a knack for solving problems and enjoy helping others, we want to hear from you.
Responsibilities
- Provide exceptional technical assistance to customers via phone, email, and live chat support.
- Diagnose and resolve hardware and software issues with a high degree of accuracy.
- Document all customer interactions, issues, and resolutions in our CRM database.
- Collaborate with senior IT staff to troubleshoot complex technical problems.
- Ensure a positive customer experience and maintain a professional demeanor under pressure.
- Assist in the setup and configuration of new client devices.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Familiarity with Windows, macOS, and basic networking concepts.
- Strong problem-solving skills and the ability to think critically on your feet.
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively.
- Must be available to work a few evenings per week to support US customers.