Job Description
We are currently seeking a Part-Time Technical Support Specialist to join our team in New Orleans. This is an urgent hiring opportunity for motivated individuals looking to start work immediately. At Bayou Connect Solutions, we value reliability, technical aptitude, and a customer-first approach.
Key Highlights:
- Fast-Track Onboarding: Get started quickly with our streamlined hiring process.
- Flexible Hours: Choose shifts that fit your schedule around your lifestyle.
- Competitive Compensation: Earn between $15.00 and $18.00 per hour.
If you are ready to take the next step in your career and want to be part of a high-performing team, submit your application today.
Responsibilities
- Resolve technical hardware and software issues for end-users via phone and email.
- Provide clear, step-by-step guidance to customers to ensure problem resolution.
- Log and track all support tickets and interactions in our CRM system.
- Escalate complex technical issues to senior engineering teams when necessary.
- Maintain up-to-date knowledge of our products and service offerings.
- Ensure all customer interactions meet our quality and satisfaction standards.
Qualifications
- High school diploma or equivalent; technical certification is a plus.
- Basic understanding of Windows, macOS, and common office software.
- Strong verbal and written communication skills.
- Ability to troubleshoot problems efficiently under pressure.
- Must be available for evening and weekend shifts.