Job Description
Are you a problem-solver looking for a flexible opportunity in the heart of Silicon Valley? Apex Digital Solutions is seeking a Part-Time Technical Support Specialist to join our dynamic team in San Jose, CA.
We pride ourselves on delivering exceptional service to our clients. In this role, you will be the first point of contact for technical inquiries, ensuring our users have seamless access to our platforms. This is a perfect role for someone seeking work-life balance without sacrificing professional growth.
Responsibilities
- Provide timely and accurate technical assistance to clients via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues on various devices.
- Maintain detailed records of technical issues and resolutions in our ticketing system.
- Collaborate with the IT department to improve system performance and user experience.
- Conduct software updates and security patch installations when necessary.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field preferred.
- Proven experience in customer service or technical support is a plus.
- Strong understanding of Microsoft Office Suite and basic computer hardware.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple tasks efficiently.